xbja Privacy Policy

This privacy policy ("Policy") applies to the xbja platform. By using our website xbja.cam, you accept the terms of this policy. Please read this document carefully. The terms described here give you a clear understanding of the protection of your personal information and our responsibilities.

1. Information Collection: What We Collect

When you register on xbja, make a deposit, withdraw, or contact our support team, we collect certain information. This information falls into two categories:

1.1 Information You Provide

• Full name and date of birth (for age verification)
• Valid email address
• Mobile number (for identity verification, never displayed publicly)
• Bangladeshi national identity card information (as part of the KYC process)
• Payment-related information such as bKash, Nagad, or Rocket account numbers
• Messages and complaints sent via live chat or email

1.2 Automatically Collected Information

• IP address and device type
• Browser name and version
• Operating system information
• Time and date of site access
• Browsing activity (which pages were visited, how long was spent)
• Data collected through cookies and similar tracking technologies

2. Purpose of Information Use

xbja uses collected information only for the following legitimate and transparent purposes:

• Account Management: To create, verify, and keep your account secure.
• Payment Processing: To complete deposit and withdrawal transactions safely.
• Age and Identity Verification: To ensure that only those aged 21 or above are using the platform.
• Customer Support: To resolve your questions and issues.
• Fraud Prevention: To detect and prevent suspicious activity.
• Regulatory Compliance: To comply with applicable laws and regulations.
• Service Improvement: To further enhance the user experience.
• Promotional Communication: To inform you about bonuses and offers with your consent.

3. Sharing Information with Third Parties

xbja never sells your personal information to third parties or rents it for commercial purposes. However, information may be shared in the following limited circumstances:

3.1 Service Provider Partners

Limited information is shared with payment gateways, identity verification services, and technology infrastructure providers. These partners operate under strict confidentiality agreements and only receive the information necessary for their specific work.

3.2 Legal Obligations

Information may be provided based on a court order, government directive, or a legitimate request from a law enforcement agency. In such circumstances, xbja will make every effort to inform you, where legally permitted.

3.3 Business Transfers

In the event of a company merger, acquisition, or restructuring, user information may be transferred. In such cases, you will be notified in advance and the new entity will follow the same privacy standards.

4. Cookies and Tracking Technologies

Cookies and similar technologies are used on the xbja website. Cookies are small text files stored in your browser. Their purposes are described below:

• Essential Cookies: Required to maintain login status and keep security intact.
• Functional Cookies: Remember your preferences and language settings.
• Analytical Cookies: Collect anonymous statistics to understand site usage.

You can disable cookies from your browser settings, but this may affect some functionality of the site.

5. Information Storage and Security

xbja has implemented industry-standard technical and organizational measures to keep your information secure:

5.1 Technical Security

• All data transmission uses 256-bit SSL/TLS encryption.
• Sensitive information stored in the database is separately encrypted.
• Passwords are never stored directly — they are kept only in a secure hash format.
• Firewalls and intrusion detection systems remain active.
• Regular security audits and vulnerability assessments are conducted.

5.2 Data Retention Period

Your information is retained for as long as your account remains active. Even after an account is closed, certain information may be kept for a further period for legal, regulatory, and fraud prevention reasons. This period is determined in accordance with applicable law.

6. Your Rights and Controls

xbja believes that users should have full control over their own information. You may exercise the following rights:

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances, you may request that your information be deleted.
• Right to Restrict Processing: In some cases, you may ask to limit the use of your information.
• Right to Object: You may object to the use of your information for marketing purposes.
• Right to Portability: You may request to receive your information in a structured format.

To exercise these rights, contact our support team via 24/7 live chat or by email. We will respond to your request within the timeframe required by law.

7. Protection of Minors

xbja strictly provides services only to those aged 21 or above. We do not knowingly collect information from any minor. If a parent or guardian believes their child is using our platform or has provided personal information, please contact us immediately. We will promptly delete that information and close the account.

8. Special Protection of Payment Information

Information related to financial transactions falls among the most sensitive data at xbja. Transactions conducted via bKash, Nagad, Rocket, and bank transfer are subject to the following additional security measures:

• Full account numbers are never stored in their entirety — masking technology is used.
• A two-step confirmation process is used for transaction verification.
• Suspicious transactions are reviewed immediately and suspended if necessary.
• The minimum deposit amount is ৳300 and the minimum withdrawal amount is ৳1,000 — additional verification may apply above these limits.

9. International Data Transfers

Due to technical infrastructure, your information may be stored or processed on servers located outside Bangladesh. Wherever your information is held, the protection standards described in this privacy policy always apply. Through agreements with third-party service providers, we ensure that they also maintain equivalent privacy protections.

10. Changes to the Policy

xbja may update this privacy policy from time to time. If any significant changes are made, we will:

• Display a special notice on the website.
• Notify registered users by email.
• Update the "Last Updated" date at the top of the page.

If you continue using the platform after changes are made, you will be considered to have accepted the updated policy. We therefore recommend reviewing this page regularly.

11. Relationship with Other Policies

This privacy policy applies alongside xbja's other policies. To understand the overall terms of use, please read our Terms and Conditions page. To learn about responsible gaming, visit our Responsible Gaming page.

12. For General Questions

If you have any questions, concerns, or information requests regarding the privacy policy, please contact our data protection team. For answers to general questions, visit our FAQ page.